Garena

No me llegaron los diamantes y veo que ni llegaran

No me han solucionado nada y miren lo que me dice
many users utilize the top-up center and in-app payment at the same time recently, that may cause System crowded and credit diamond delayed.

the development team has already taken notice of this Issue I want to apologize for any frustration this has caused. We will strive to improve in the future on this matter.

we made a check into this, most of the purchased have arrived corresponding diamonds within 24 hours.

if your diamonds haven't increased within 24 hours after purchase, please try steps below to refresh currency.

1. Press the "top-up" button again and select any amount.

2. After you Enter the page that required the password, don't complete any transaction and press cancel or previous page button immediately.

3. When you return to the main page, please wait for 1-2 minutes and restart free fire. The amounts of diamonds should increase soon.

**if you still not received diamonds after refresh currency, please reply us the following information in this same ticket :

※boa compra- we apologize that we have to ask you to provide the order number and order status of boacompra, you may able to find this information on email from boacompra.

※google play- gpa order number of this deal is necessary information that we need, which could let us check the trading status of that order, and contact the corresponding department to reissue diamonds that you didn't receive or give you an answer.

you may also to check that information on google payment center:

https://payments.google.com/payments/home

please refer to the attachment that i provide on this ticket, where you are able to find the order number we need.

**if you encountered the error message "failed top top-up, please try again. Tap ok to retry" please reply us the following information in this same ticket :