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Black screen

Regards

it is very important that you as a company solve the problems of the users who exercise the application as such with this i ask for an efficient and concrete answer about a problem that i am presenting with this app, what happens is that when you open the app starts as such to the point that the garena logo appears from then on the screen remains black and does not advance what is happening? it's a mistake? that i have to do?

i thank you in advance for your understanding and your due answer.

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