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Reclamo a Garena

Me metieron a black list por un error

"dear garena support team,
i am writing to inquire about the 'blacklist' status on my account. I am experiencing extremely long matchmaking times, which is preventing me from playing normally.
i would like to know the reason for this restriction and when it will be lifted, as i have not violated any game rules or used third-party software. I look forward to your response.
thank you."

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