Mytrip

Descontaron el dinero de la tarjeta pero dicen que no lo hicieron

I bought through your website, tickets from brazil to chile, and you sent me a message telling me you couldn't verify the payment and so no money had been taken from the credit card, but we saw that you hadn't reject the payment, so i ask you to do it now please, or i will have to take other measures. The credit card is in the name of paola andrea gonzalez nuñez, i await your prompt reply.

I bought through your website, tickets from brazil to chile, and you sent me a message telling me you couldn't verify the payment and so no money had been taken from the credit card, but we saw that you hadn't reject the payment, so i ask you to do it now please, or i will have to take other measures. The credit card is in the name of paola andrea gonzalez nuñez, i await your prompt reply.
felipe A  solución recibida: 

envié diversos correos a la agencia, hice reclamos correspondientes en otras instituciones, hasta que llegó un mensaje diciendo que si es que el cobro se hubiese realizado lo reembolsarían en 3 a 5 días, y el saldo en la tarjeta de crédito llegó al tercer día.

07 de Diciembre a las 2:21 hs.

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