Compré tuquete bogotá tel aviv en pandemia y un a devolvieron el din…
My three of ticket from travelgenio has been canceled for coronavirus pandemic... But travelgenio did not pay me back, also did not contact with me...
but they still sold to ticket... Please be carfeul for them
My three of ticket from travelgenio has been canceled for coronavirus pandemic... But travelgenio did not pay me back, also did not contact with me...
but they still sold to ticket... Please be carfeul for them
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they never answer me...
20 de Marzo a las 10:22 hs.ResponderThank you very much for contacting us. One of our specialised agents will study your case. Please send an e-mail to customer.service(at)travelgenio.com, from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.
20 de Marzo a las 10:47 hs.Responderi did it many times.... but you have been respond me many times this mail is not exist... many of people have same problem...
20 de Marzo a las 10:52 hs.Responderit is important to follow the steps as mentioned, if not, it won't work
20 de Marzo a las 11:04 hs.Responder1. Mail to customer.service*travelgenio.com
2. Use the same mail authorised in the booking process (in case of doubt, check the confirmation mail)
3. Just write Travelgenio's booking code in the mail subject. No further words, codes, # or anything, just the booking code
i did it exactly what i have to need. but all the mail back to my box... those are mail said me:
20 de Marzo a las 11:22 hs.ResponderUnfortunately we have not located any reservation with the email address you wrote us from. Please make sure to contact us by using the same e-mail that you filled in to make the reservation and do not forget to indicate the Booking ID that you will find in the confirmation email (numerical code) in the subject of the e-mail.
Travelgenio i can not contact with you... travelgenio no puedo connectar contigo
21 de Marzo a las 9:55 hs.ResponderYou can also try it through our call center numbers, available in the general conditions section. Regards
21 de Marzo a las 10:03 hs.Responderi am not living spain... and when i ask any of my friend from spain, they said me your phones never answered...
21 de Marzo a las 10:05 hs.Responderno vivo en espana... y cuando pide mis amigos espanoles, ellos me dijeron que sus telefonos nunca respondieron
they dont care their responsibility... no se interesante sus responsabilidades
25 de Marzo a las 10:03 hs.ResponderYou have been contacted by our agents. Follow that mail chain. Thanks
25 de Marzo a las 10:28 hs.Responderi have been contacted with them.. and they want to some number... already sended mails, all of them back to me again.. what kind of contacted is it
26 de Marzo a las 10:13 hs.ResponderThey will reply in the mail chain already opened. Time has increased due the number of petitions received. Thanks
26 de Marzo a las 10:32 hs.Respondermy ticket was was april (****)... and now we are at the end of the march...
26 de Marzo a las 10:36 hs.Responderno soluciono nada... todovia esperando... no me respondieron nada...
20 de Abril a las 4:05 hs.Respondertiene a su disposición la cadena de mails con referencia ******* para plantear sus dudas. Gracias
20 de Abril a las 4:08 hs.Responderesta es la respuesta de travelgenio...
20 de Abril a las 4:34 hs.ResponderEspañol:
Esta es una respuesta automática.
Le informamos de que esta cuenta de correo no se encuentra más en funcionamiento. Para gestionar su reserva acceda a su cuenta de "My Trips" con el mismo email con el que realizó la compra.
Ustedes pueden ver mis compras, pero yo no puedo.
Se le ha informado cómo poder registrar un ticket de soporte. Como le decimos, cualquier información no será proporcionada por redes sociales sino a través de los canales de atención al cliente abiertos. Responda al hilo abierto con nuestro equipo. Gracias
20 de Abril a las 4:48 hs.Responderno me respondieron nada.. solo me mandaron mismas respuestas... solo estoy esperando, mas de un ano...
20 de Abril a las 4:53 hs.Responder