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Paquete no recibido

HOLA RECIBI ESTA RESPUESTA ANTE VARIOS MAILS. ENCIMA EN INGLES
ME OFRECEN EL 10% DE REINTEGRO CUANDO EN NOVIEMBRE YO SOLICITE UNA IMPRESORA
ATTE
VERONICA
Pedido RE**** Relnom Empresa#RE****
Estado de paquete actualizado Número de seguimiento： SZ*********ZQ
Dear customer,
I am very sorry for your inconvenience.
The package has been delivered. The tracking number is SZ*********ZQ. If you would like to get more details about the shipping information, please take this link for reference.
https://www.17track.net/en

We did send you a package and we suffered a loss of product and shipping, so we can only give you a partical refund of 10% to ease your unhappiness. Please understand that.

Your kindly understanding is highly appreciated. Looking forwarding to your early reply.
Have a nice day.
Best regards,
Sharon

Pedido RE**** Relnom Empresa

no recibi respuesta favorable