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No llega pedidoqae17965

Desde el 11 de diciembre hice una compra y siempre me sale en tránsito no me dan más razones .
datos del pedido qae[números]
no. De pedido hello dear customer
i regret to inform you that an error occurred during the delivery of your package. Due to the following reasons, delivery may be affected. Delivery failed.
1. The recipient's address is incomplete, incorrect or relocated.
2. The recipient is not at home, missed a call, dials a voice message
3. The consignee did not pick up the goods within the prescribed time limit.
4. The impact of objective reasons (weather reasons, road conditions, etc.)
you can check the local postal phone number and the contact information of the logistics company and receive the package. Thank you for your cooperation
(+[números]) [números] 92 92 ext. [números];
service time: monday to friday 8:00-17:00)
me llega un mensaje diciendo esto
hello dear customer
i regret to inform you that an error occurred during the delivery of your package. Due to the following reasons, delivery may be affected. Delivery failed.
1. The recipient's address is incomplete, incorrect or relocated.
2. The recipient is not at home, missed a call, dials a voice message
3. The consignee did not pick up the goods within the prescribed time limit.
4. The impact of objective reasons (weather reasons, road conditions, etc.)
you can check the local postal phone number and the contact information of the logistics company and receive the package. Thank you for your cooperation
(+[números]) [números] 92 92 ext. [números];
service time: monday to friday 8:00-17:00)
su ayuda por favor en solución o devolución del dinero