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Nunca llego el producto, siempre con engaños

Good day
on november 28, [números], a purchase was made through you with the shenzhen xinheng trading co., ltd company for a 13-foot parasol, however to date, 8 months later, there is no reason for the product, so that i request information on how the shipping process is going, since the product is already paid for, including shipping, they have also sent emails saying that they already sent it and it never arrives, what happens, because it did not appear that it was already stolen or fan a workable solution.
attached proof of payment.

i am very attentive.

andrus arturo marin cifuentes

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