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Extra baggage paid but not showing on the airline

I bought a ticket with you to elal flight for tomorrow's morning and added [números]$ for suitcases but the airline doesn't have any suitcases extra on my name. I need you to fix it asap or refund my cc for it and i will add it with them directly

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  • Travelgenio Representante de Travelgenio

     

    Thank you Shiran L] for your comment.

    Please send an e-mail to customer.service*travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

    19 de Julio a las 10:19 hs.

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