Que me devuelvan el dinero o que me la manden

Compre esta linterna y todavía estoy esperando recibirla y ni me contestan ni me dan solución de devolverme mi dinero ni mandarme una y el numero de seguimiento no dice de que compañía es, ni me lo aclaran. Y me contestan esto que no hacen nada, por arreglar este problema, necesito ayuda, esta es la contestación. Y el precio es muy superior a lo que dicen.

dear jose manuel almeida, the status of your your order has been updated. your order is scheduled to ship within 1-2 days. order n[números] orderer on: 08/03/[números] 05:47 pm

if you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our customer service team.

thank you for your order!

shipped to:
jose manuel almeida
jose manuel
almeida, madrid [números]
spain
tracking number:
[números]
my order:
gladiator flashlights plus tactical kit - 39.90hello, again, my address is jose manuel almeida calle brunete n 5 - 4 b - c.p. [números] getafe madrid spain, where is my package please send me the name and the transport company and the tracking number, i am still waiting, el 17 sept [números], a las 14:16, jose manuel almeida escribió:

hello, what company you sent this package, i did not receive anything, help. Thank youel 5 ago [números], a las 10:23, gladiator flashlights support escribió:

shipping confirmationorder #: [números]
ordered on: 08/03/[números] 05:47pm

dear jose manuel almeida,
the status of your your order has been updated. your order is scheduled to ship within 1-2 days.

if you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our customer service team.

thank you for your order!

que puedo hacer? gracias