Reclamo de pedido

Hola, estoy atrás de una entrega que uds deberían haber entregado, hago el reclamo adónde lo compre y me dicen que ya está entregado y a mí nunca me llegó el pedido hhh[números]yq
we would like to show our sincere apology for the inconvenience caused to you. We tracked the shipping information by the tracking number hhh[números]yq, we found that your package has been delivered. Please take this image for reference. As to this situation, could i suggest you to contact your local post office to locate where the package is and pick up the package by yourself? if we contact them instead of you, it will take more time for you to receive the package. Please go to your local post office and provide them with the tracking number so that they can process it for you. Meanwhile, please carefully check your mail box or ask your neighbor if they have signed for the package. If any inconvenience caused to you, please understand.

if you have any further questions, please hesitate to contact us.

have a nice day.

best regards,

tina

hhh[números]yq

[números]-00-21. 00:00:00 delivered

[números]-09-25 00:00:00 item arrives at destination

[números]-09-11 00:00:00 in tran

[números]-09-[números]-00-00 em atives at destination

[números]-09-07 00:00:00 departed from facility in
quisiera saber dónde está mi pedido.
gracias espero respuesta
saludos
alejandra kantz