Arbitrary account block and inadequate customer support

I am posting this to publicly report a seriously negative and unfair experience with aulia / outlier customer support.

after waiting more than two years for my account to be migrated from remotasks, the migration was finally completed. However, when i attempted to verify my identity in order to start courses and work, i was informed that i allegedly had another account.

this is not true. I have never intentionally created multiple accounts.

i clearly explained that during this long waiting period—approximately a year and a half ago—i suffered a real hacking incident affecting several of my accounts. Given that context, it is entirely reasonable to consider that an account could exist without my consent. This explanation was completely ignored.

customer support:

never properly reviewed my case

never provided evidence or concrete details

refused to identify the alleged account, claiming it was “internal information”

replied only with generic, copy-paste template responses

the outcome was that my account was blocked without investigation, transparency, or the opportunity to clarify the situation, precisely at the moment i was finally able to begin after waiting two years.

this is not customer support. It is dismissal without accountability.

despite everything, i still hope that someone within the company will take responsibility, properly review what happened, and provide a clear and justified response.

i am sharing this publicly so others are aware and so that appropriate action is finally taken.