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I requested a withdrawal, but the funds have not been received yet

[Solucionado]

I requested a withdrawal, but the funds have not been received yet.
the transaction is marked as processed, however the money never arrived.
i contacted support, but the replies were generic and did not clarify the situation.
for reference, my account id is [números].

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Comentarios

  • Topx Representante de Topx

     

    propuso una solución:

     

    Hello,

    Thank you for providing your account ID (*******). We have checked your case and confirm that the withdrawal was successfully processed.

    If the issue you mentioned has already been resolved, we kindly ask you to mark the complaint as resolved. If you need any further assistance, please let us know.

    Best regards, The TopX team

    17 de Enero a las 7:12 hs.

  • Vano

     

    solución recibida:

     

    thanks

    21 de Enero a las 3:50 hs.

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